Returns

Returns

We hope you will be pleased with your purchase. If for any reason should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in its original undamaged packaging, unused and in fully resalable condition. Some product groups cannot be returned or exchanged and these include, but are not limited to, Paints, Hazardous Products, Special Order goods, or perishable goods. Please check with us about specific products if you are uncertain.

If the product has been returned to us and is not in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct a percentage to reflect the new lower resale value of the item.

Returns can be made as follows:

You can call us on 020 70 60 5111 or email us at Lords.Sales@lordsofnottinghill.co.uk, with your order details.

If emailing, please include your order number, the item number/s you wish to return, the reason for the return and whether you would like a refund or a replacement.

We will liaise with you for the return of the item to us.

If you are not present at the time agreed with the courier service, you may be liable for additional collection costs or we would ask you to make your own arrangements to return the products to us. If you are arranging the return, then we cannot accept any responsibility for loss or damage of the package on its way to us. We would advise you to arrange suitable insurance via your carrier to cover any loss or damage.

You are always welcome to return a package directly to a Lords Store. Please still ensure that a Returns Authorisation Number is clearly displayed on the package.

Damages & Imperfections

Please notify us within 24 hours of receiving your goods of any damage to your item. We will be unable to accept damage claims after this time. If the packaging is damaged on the receipt, please ensure that you mark this on the courier documentation.

Returns Guarantee

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